Refund Policy - WildflowerBasics

Returns and Replacements

All of our items are custom printed just for you so we do not accept returns or exchanges due to you not liking the color or size ordered. We also don’t refund for minor color variations.

We work with print providers for the printing and shipping of our designs on the products. While they have quality control procedures, from time to time something ships out with an error. Our refund/replacement window for defects is 20 days from the date of delivery. Please be sure to thoroughly inspect the item and wash it, following the washing instructions listed on the product page, at least once within the first 20 days (ideally upon receiving the item). If there’s a defect or other related issue, please message us within 20 days of receiving the product(s). We will let you know what type of photo of the product is needed, based on the issue. We aim to respond to your messages within 24 hours.

Late or Missing Refunds

Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.

How Long Does Delivery Take?

All orders ship within 2-7 business days during January – October. During November and December, please expect up to 14 days for processing before your order is shipped. (Though this is rare.) If your order hasn’t arrived in the estimated delivery times, please contact our support team at [email protected].

Can You Provide Me With a Tracking Number?

All tracking numbers will be sent via email as soon as the tracking information becomes available. You can always email us at [email protected] if you have any questions about the status of your tracking number. Please allow us up to 24 hours to reply.

I Entered the Wrong Shipping Address, Can you Change It?

If this happens to you, email us as soon as possible at [email protected]. We MIGHT be able to take care of it, however, we can’t promise anything as we may at times begin processing your order within 3 hours of receiving it. If your order has already entered the shipping process, we won’t be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address.

Can I Cancel My Order After It Has Been Placed?

If you place an order and need to make a change, please reach out to us within 3 hours of placing the order at [email protected]. After that, the order may already be in production. We can only cancel the order or update the shipping address, size, color, or other details if the item has not been processed yet. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

Please note that the buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the us to purchase all items in that order. It is not always possible for us to cancel the order.